How to Reset Vision Pro After Password Lockout

Thanks for this update. Very disheartening to hear. I've decided I'm just going to return my Vision Pro to the store tomorrow and buy a new one. I'm not going to sit there for hours while they figure this out. This is Apple's screw-up.

Quick update on this. I called Apple Support again on the slim chance they've found a solution to this problem. The agent told me that they've gotten a bunch of calls today about this passcode bug and he's had to deal with a lot of angry customers after telling them their only recourse is to return to the store. He said Apple Support was really caught off guard by this and apologized for not being better prepared.

Same. The eye ID setup failed is it had me create a PIN. I used the same as on my phone. I was careful. I entered it twice using eye tracking and pinch method. Then after 10 mins of use or so I got prompted for the PIN. It didn’t take my PIN. This has to be a bug. I didn’t forget my PIN. I didn’t fail to enter it correctly, but now I’m locked out.

So I got to the Apple Store when they opened today, and the Genius Bar folks have never had to work on a Vision Pro but they are using a tool called the Developer Strap to reset it. There’s a secret lighting connector under the right strap where this thing plugs in. They don’t sell these to the public. They are reading repeat instructions from an iPad and doing a series of powering on and off via removing the cable.

I can't get vision pro to connect to Macbook either with Finder or Apple Configurator. My problem is different from everyone else's though. I can't even get mine to boot up. I just blinks the Apple logo on the face screen and I can't get it to boot up.

Same. The eye ID setup failed is it had me create a PIN. I used the same as on my phone. I was careful. I entered it twice using eye tracking and pinch method. Then after 10 mins of use or so I got prompted for the PIN. It didn’t take my PIN. This has to be a bug. I didn’t forget my PIN. I didn’t fail to enter it correctly, but now I’m locked out.

So I got to the Apple Store when they opened today, and the Genius Bar folks have never had to work on a Vision Pro but they are using a tool called the Developer Strap to reset it. There’s a secret lighting connector under the right strap where this thing plugs in. They don’t sell these to the public but they do sell them to developers for $300. They are reading work instructions from an iPad and doing a series of powering on and off via removing the cable.

so far the service update utility software is failing to reset the Vision Pro. 3 geniuses have tried two laptops and two iPads labeled “vision pro diagnostics” to try to factory reset this thing but it always fails part way through.

I’m way more than 2 hours at the bar.

ultimately they couldn’t reset it and ended up replacing it. However Goldman Sachs was having “systemic issues” and despite having enough room on my card for 2 Vision Pros, would not approve the transaction. Spent an hour in the phone with them from the Genius Bar. Got it escalated twice and ultimately they told me to try again tomorrow.

it feels like the current people in charge of retail are dishonoring the company that Jobs and Ive built

What are you referencing that this is the solution? Data doesn’t go from the battery to the AVP. I believe this is why you would need the developer strap to restore an AVP.

I would love to be wrong on this but I’m not sure how your solution would work with the MagSafe connection to the AVP.

Update: I went to the store and after multiple store associates got involved to restore (basically doing a full reinstall, and they clearly had not been well trained in this and it took multiple hours) I went home with a working Vision Pro.

Then the same problem happened a day later and I just decided to return my Vision Pro.

They do sell it. It’s $300 and intended for developers to be able to get their apps installed faster than over WiFi.

What are you referencing that says data will not pass through the battery cable?