This year, TurboTax and H&R Block added artificial intelligence to the tax-prep software used by millions of us. Now while you’re doing your taxes online, there are AI chatbots on the right side of the screen to answer your burning questions.
Democracy Dies in Darkness
TurboTax and H&R Block now use AI for tax advice. It’s awful.
In our tests, new chatbots in popular tax services were unhelpful or wrong as much as half of the time
Review by Geoffrey A. Fowler
March 4, 2024 at 8:00 a.m. EST