In this report, you’ll learn what’s driving large and bulky reverse logistics, what is happening in the industry, and how you can empower a better bottom line around these returns. This research is based on phone interviews with 100 leaders from consumer product and retailers and B2B product sellers across the US and Canada.

You’ll learn what gaps retailers struggle with, how costs are playing into returns, how to gain visibility in reverse logistics, and key suggestions you can take to inject order and efficiency into your process.