Bernard Marr

There is so much buzz around big data. We all need to know what it is and how it works - that much is obvious. But is a basic understanding of the theory enough to hold your own in strategy meetings? Probably. But what will set you apart from the rest is actually knowing how to USE big data to get solid, real-world business results - and putting that in place to improve performance. Big Data will give you a clear understanding, blueprint, and step-by-step approach to building your own big data… Show more

There is so much buzz around big data. We all need to know what it is and how it works - that much is obvious. But is a basic understanding of the theory enough to hold your own in strategy meetings? Probably. But what will set you apart from the rest is actually knowing how to USE big data to get solid, real-world business results - and putting that in place to improve performance. Big Data will give you a clear understanding, blueprint, and step-by-step approach to building your own big data strategy. This is a well-needed practical introduction to actually putting the topic into practice. Illustrated with numerous real-world examples from a cross section of companies and organisations, Big Data will take you through the five steps of the SMART model: Start with Strategy, Measure Metrics and Data, Apply Analytics, Report Results, Transform. Show less

An expert guide to creating and managing public service value, containing many practical tips and real life examples of measuring, analysing and improving performance.

This book provides an overview of the 25 most important KPIs in use today. It also includes 10 handy do's and don'ts of using KPIs. Want to measure the performance of your people and your business?
Need a quick overview of the most useful KPIs and how to use them? Only want what you need to know, rather than reams of theory? With the critical Key Performance Indicators required to understand your employees, financials and customers, this book tells you what you need to know, fast.

Key Performance Indicators cuts straight to the 75 + KPIs that matter. It explains what key performance indicators are, gives you short overviews of each metric and describes how to use the measure effectively. There are worked examples throughout which will equip you with the skills to understand, assess and interpret the most important aspects of any business.

Public sector organisations are about to enter one of the most challenging environments they have ever had to face as they bear much of the cost of the global credit crunch. This brand new and timely book shows public sector leaders what they need to understand in order to be able to cope with these challenges. In order to cope with the upcoming challenges, perhaps more than ever before public sector leaders need to instil strong performance improvement disciplines into their organisations:… Show more

Public sector organisations are about to enter one of the most challenging environments they have ever had to face as they bear much of the cost of the global credit crunch. This brand new and timely book shows public sector leaders what they need to understand in order to be able to cope with these challenges. In order to cope with the upcoming challenges, perhaps more than ever before public sector leaders need to instil strong performance improvement disciplines into their organisations: disciplines that enable these leaders to fully understand: (1) What key outcomes and priority deliverables they must accomplish (2) How to allocate reduced financial resources so to make the most positive impact on service levels and outcomes. (3) Where to reduce costs and improve efficiencies without jeopardising service delivery Show less

Today's most successful organisations are 'Intelligent Companies' that use the best available data to inform their decision making. Intelligent companies bring together tools such as Enterprise Performance Management, Business Intelligence, Analytics, Key Performance Indicators, Balanced Scorecards, Management Reporting and Strategic Decision Making to generate real competitive advantages. This book will equip you with a set of powerful skills for improving performance.

Performance management is at the top of agendas in most government and public organizations, as well as many not-for-profit organizations. This practical book focuses on how those organizations can measure and manage what really matters. It demonstrates public sector 'best practice' and is packed with relevant public sector examples and cases from the UK, Europe, Asia and the US.

This best selling book on strategic performance management outlines a practical step-by-step approach to the topic. Using many real life case examples it shows how organisations can identify and map their strategy, design relevant and meaningful performance indicators, and more importantly how to use these indicators to extract real management insights.